Monitor, analyze and fix issues for consumer and business VoIP services and endpoints.

Roles and Responsibilities:

• As a senior engineer, take complete ownership of supporting customer VoIP deployments by debugging issues and providing fixes.
• Build customer confidence to grow/lead local team
• Support customer during PST timezone during critical releases

Required Skills:

• 3+ yrs of supporting VoIP services/applications on Linux platform
• Strong scripting skills with bash/python/perl
• Expertise in SIP call flow analysis and debugging using Wireshark
• Experience in debugging Kamailio and Freeswitch/asterisk based applications is a must
• Good problem solving/analytical skills
• Excellent written and verbal communication

Preferred Skills:

• Experience working with open source projects
• Exposure to Level 3-Carrier Integration
• Knowledge of networking protocols